Terms & Conditions

Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing the Peak Health Support website (peakhealthsupport.com) or using any of our health and wellness services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Services Description

Peak Health Support provides health and wellness consulting services including, but not limited to, primary healthcare consultations, diabetes care and management, wellness and lifestyle assessments, nutrition consultations, and weight management programs. Our services are delivered through in-person visits and telehealth platforms.

Important: Our services are intended for wellness and health optimization purposes and do not replace emergency medical care. In case of a medical emergency, please call 911 or visit your nearest emergency room.

3. Eligibility

You must be at least 18 years of age to use our services or create an account. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.

4. Account Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your account credentials confidential and secure
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

5. Telehealth Services

Our telehealth services are provided through secure, HIPAA-compliant video conferencing technology. By using telehealth services, you acknowledge and agree that:

• Telehealth is not suitable for all medical conditions — our providers will determine appropriateness on a case-by-case basis
• You are responsible for ensuring you have a reliable internet connection and appropriate device
• You will participate in telehealth sessions from a private location where your conversation cannot be overheard
• Technical difficulties may occasionally occur and may require rescheduling
• Telehealth services may have limitations compared to in-person care

6. Subscription Plans and Pricing

6.1 Plan Details

We offer multiple subscription plans (Essential Care, Premium Wellness, Total Health) with varying levels of service. Detailed plan descriptions and pricing are available on our website.

6.2 Billing

Subscription fees are billed monthly in advance. Payment is processed automatically using the payment method on file. You are responsible for keeping your payment information current.

6.3 Cancellation

You may cancel your subscription at any time by providing 30 days written notice. Cancellations can be submitted via email to info@peakhealthsupport.com or through your account dashboard. You will continue to have access to your plan benefits until the end of your current billing period. No prorated refunds are provided for partial months.

6.4 Price Changes

We reserve the right to modify pricing with 30 days advance notice. Existing subscribers will be notified via email of any price changes and may cancel before the new pricing takes effect.

7. No-Shows and Late Cancellations

Appointments must be cancelled or rescheduled at least 24 hours in advance. Missed appointments (no-shows) or late cancellations may be subject to a $50 fee per occurrence, which will be charged to the payment method on file.

8. Intellectual Property

All content on the Peak Health Support website, including text, graphics, logos, images, and software, is the property of Peak Health Support and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Peak Health Support, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee specific health outcomes from our services. Individual results may vary based on numerous factors including adherence to care plans, underlying health conditions, and lifestyle choices.

11. Indemnification

You agree to indemnify and hold harmless Peak Health Support and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Louisiana.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us:

Peak Health Support
2352 Crane St, Maurepas, Louisiana 70449, USA
Phone: (830) 741-8271
Email: info@peakhealthsupport.com